DISCONNECT: Break the Connection to the Office; Take a Vacation.

I read an interesting article in HR Magazine this month.   It made me stop and think about how tethered I am to the workplace via my lovely I-Phone 5!  I can now do all the things I never did when I left work on a Friday and returned on a Monday.  I check emails, answer late night emails and may even schedule calls on a Saturday or Sunday for a client.  WHY?  The client is too busy during their 60-plus hour a week job to find the time to speak with me during the work day.  If you are like me–the hyper connected worker–then Harvard Business School professor, Leslie A Perlow has a revolutionary message:  “Disconnect.”

Professor Perlow is a trained ethnographer who analyzes the microdynamics of work—how people spend their time and with whom they interact—and the consequences for both organization and individuals.  The Harvard Business School published a book in 2012 entitled, Sleeping with Your Smartphone:  How to Break the 24/7 Habit and Change the Way You Work.  … Read more →

Advice for CEOs on Measuring Success in 2013!

“When Paul Allen and Bill Gates started Microsoft over 30 years ago, they had big dreams about software,” recalls Gates. “We had dreams about the impact it could have. We talked about a computer on every desk and in every home. It’s been amazing to see so much of that dream become a reality and touch so many lives. I never imagined what an incredible and important company would spring from those original ideas.”

The statement by Bill Gates at the time was certainly a bold goal.  While I don’t have all of the statistics, I am reasonably certain, with the success of  Microsoft most households have some type of electronic device in their homes or in the workplace. Microsoft had a way to measure their success.  Here is another example:  Jeff Bezos, Amazon’s very successful CEO was one of the first adopters of a new way of measuring success and as a result has been ranked the number one CEO in the countryin 2012.  Bezos reiterates his mantra that CEO’s must have farsighted focus.  “If you’re long-term oriented,” he said, “customer interests and shareholder interests are aligned.”   “In the short-term that is not always the case.”

Read more →

5 Customer Retention Tips for Entrepreneurs!

I really liked this set of tips about retaining and keeping customers.  My friends at Softeach offer a number of courses on business development and sales.  You’ll enjoy visiting their website at www.softeach.com.  The following was written by Alex Lawrence, founder of StartupFlavor.  He offers five customer retention tips for entrepreneurs. 

1. Never Underestimate the Value of Retention According to Bain & Company, a 5% increase in customer retention can increase a company’s profitability by 75%. Gartner Group statistics tell us that 80% of your company’s future revenue will come from just 20% of your existing customers. And a statistic from  Lee Resources, Inc. says that attracting new customers will cost your company 5 times more than keeping an existing customer.  … Read more →