Training Programs

Celia Couture's business and leadership training programs bring together a unique set of talents over 30 years as a senior executive and entrepreneur and her award-winning theater background. Click on the training course title below for more information.

Business Building

• Creating a Mentoring Program for Your Company
• Decision Making Tools for Companies, Using the RACI Chart
• Developing a Mission and Vision for Your Company
• Goal Setting and Accountability
• Motivating Values for Optimum Job Performance
• Strategic Business Planning

Communication and Teamwork Courses

• Change Management
• Communication Skills for Effective Teamwork
• Conflict Management
• Dealing with Difficult Employees without Drowning
• Effective Meetings
• Exploring Differences in the Workplace
• Teamwork Toolkit
• Giving and Receiving Coaching and Feedback: Recognizing Employee Contributions

Customer Service

• Achieving Operational Efficiency
• Customer Loyalty, Voice of the Customer or Building Customers for Life

Human Resource Management

• Behavioral Interviewing
• Building a Performance Management System
• New Employee Orientation Workshop
• New Manager Assimilation Process

Leadership

• Approaches to Leadership
• The Leader as Coach
• Leadership Styles
• There's a Kid Inside™ Every Great Manager
• Situational Leadership
• Framework for Leadership

Management Skills

• Accountability Through Results
• Coaching and Progressive Discipline
• Coaching for Improved Performance
• Coaching for Improved Performance through Progressive Discipline
• Development and Performance Planning
• Performance Management Training for Managers
• Social Styles and Communication: Its Impact on You as a Manager
• The Role of the Manager