Accountability Through Results
Course Description:
You have a great mission and vision for your company. You have articulated your strategic goals and your management team has been asked to come up with appropriate objectives that will yield the results you are looking for. Six months later, employees are struggling with how to achieve the results and are also confused about the goals they are each trying to achieve. Based upon the principles introduced in the book, The OZ Principle, Getting Results Through Individual and Organization Accountability, participants in this program will be introduced to the 16 Best Practices to reach results through accountability.
Who Should Attend:
This workshop is suitable for all managers and executives.
What You Will Take Away:
- How to articulate a positive definition of accountability
- Recognition of the behaviors of people in the Victim Cycle
- Use of the 4 simple steps to reach accountability
Coaching for Improved Performance
Course Description:
Feedback should lead to change in behavior or sustained good behavior. Feedback is NOT about the form, but rather about consistent and ongoing activity from the manager that provides the employee with feedback about how they are doing. Feedback is a 2-way street – the manager needs to be prepared and welcome employee input about management style, performance criteria and job processes and procedures. A high quality feedback system needs to be frequent, accurate, specific and timely. This workshop helps managers develop the tools needed to coach for improved performance.
Who Should Attend:
This workshop is suitable for all managers and executives.
What You Will Take Away:
- Feedback s not about the form
- Feedback is ongoing and daily, not a one time or annual occurrence
- Feedback should be upside down - employee provides feedback to manager as well
Coaching and Progressive Discipline
Course Description:
The most difficult part of the manager’s job is giving employees feedback that is developmental in nature or that addresses substandard performance. For each manager, this can be an emotional battle or it can be an opportunity to provide employees with the tools they need to get their performance back on track. The session uses role playing to ensure that managers know HOW to use the tools to get employees back on track. Participants will be asked to write both verbal and written warnings based on case studies and will then participate in simulations where they will be asked to deliver a verbal or written warning.
Who Should Attend:
This workshop is suitable for all managers and executives.
What You Will Take Away:
- Understanding of various stages of progressive discipline: verbal warnings, written warnings and termination
- How to adequately document within each phrase for improved performance
Coaching for Improved Performance through Progressive Discipline
Course Description:
Do you find yourself in the HR office complaining about an employee and asking for assistance in finding ways to turn substandard performance into extraordinary performance? Many company leaders struggle with delivering information that is developmental in nature and documenting it so that the employee knows what you expect while you mitigate risk to your company by fully documenting and detailing employee performance expectations? This workshop utilizes employee situations and role plays and is typically customized to reflect progressive discipline plans already in place by the company.
Who Should Attend:
This workshop is suitable for all managers and executives.
What You Will Take Away:
- Understanding of various stages of progressive discipline
- How to adequately document within each phase for improved performance
Development and Performance Planning
Course Description:
One of a manager’s key responsibilities to employees is ensuring success while on the job, but also developing their skills beyond today’s job so that they are able to make a long-term impact on the company. This workshop helps managers understand the difference between performance planning and development planning. The Performance Plan and Development Plan are key documents that reflect an employee’s contribution to business performance. This workshop helps managers look at accountability from the customer’s perspective and guide the employee into creating performance and development planning documents to guide the employee to success.
Who Should Attend:
This workshop is suitable for all managers and executives.
What You Will Take Away:
- Understanding of the difference between development planning and performance planning
- Learning the steps for creating a strong performance plan and development plan
Performance Management Training for Managers
Course Description:
How do you achieve the best you can from your employees? How do you ensure that you are maximizing the strengths of your team? This 2-day workshop helps managers understand the building blocks necessary to achieve maximum results from team members. Each phase of the performance management process is analyzed. Once the tools are learned, the optimum goal is to pass accountability to the individual employee level.
Who Should Attend:
This workshop is useful for all levels of manager in an organization and is best delivered first to the highest levels in an organization and deployed down to first level managers.
What You Will Take Away:
- Understanding of the component parts of a performance management system
- How to improve organizational results
- How to provide a culture that attracts and retains employees
Social Styles and Communication: Its Impact on You as a Manager
Course Description:
Are you aware of your dominant communication style? Do you know how your style impacts the employees that report to you? Are problem employees really problem employees or are you simply having difficulty communicating with them? The more you know about how you communicate the more success you have as a manager and as an employee. Your social style can also impact how well you team with others in your group. The team leader learns a lot about communication styles as well as those dominant traits of team members.
Who Should Attend:
This workshop is suitable for both employees and managers and is best delivered to intact teams so the manager and the employees have the benefit of discovering their dominant styles together.
What You Will Take Away:
- Understanding of how your dominant communication style impacts others
- Understanding of the difference in styles
- Understanding of how to practice style flexing
The Role of the Manager
Course Description:
A manager must be able to do four things well: select a person, set expectations, motivate the person, and develop the person. This workshop explores each of these critical responsibilities and helps both the new manager and the experienced manager think about these steps in practical ways. Participants leave the workshop with easily implemented actions to ensure success with their own teams.
Who Should Attend:
This one-day workshop is suitable to all levels of managers and can be combined with the Leadership Styles Workshop.
What You Will Take Away:
- The Key Success Factors to being a successful manager
- Understanding of how to recruit talent
- Understanding of the importance of goal setting and accountability