Leadership Lessons Blog

Steve Slater a HERO...I think NOT! A Leadership Lesson

  

  

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The recent incident that occurred on Jet Blue has caused quite a stir on the internet.  Since I don't know what "actually" happened, I'm simply going to write this blog as a business coach!  The actions of ANY employee that endangers ANYONE in the work place should not be tolerated.  The actions of Steven Slater placed co-workers on the ground in danger.  His actions perpetuate the idea that workplace violence is OKAY.  It's NOT okay. 

I've read postings from young workers that are more alarming each day.  Each one filled with venom and suggestions of violence against employers.  We have all undergone a bad day.  We have all had poor management.  We have each endured poor customer service and we have each been dreadful customers at one time or another.  It doesn't mean that reacting impulsively is the way to deal with any of these frustrations.

We are appalled when young people take guns on to school campus and shoot each other!  Yet, some people treat this incident completely differently.  What if a passenger had been injured?  What if a co-worked, on the ground had been killed?  Would our "hero" worship be the same.  I think not and hope not. 

Being a leader means learning HOW to deal with disgruntled employees.  Being an employee means controlling emotions and being able to use "WORDS" to articulate frustrations.  Arguing, swearing and demeaning others does very little to solve problems in the workplace. 

If you can't handle the situation, then seek help.  If you are uncomfortable about going to your own HR team, then seek out a manager you trust or go through your companies EAP program.  We need to ensure that the workplaces, like our schools are SAFE. 

I challenge each of my readers to think about what you can do TODAY to ensure that you perpetuate a safe work environment for all.  Be a LEADER!  Lead the charge!  Talk about what is working and what is not working.  Come up with methods for workers to express frustrations in a confidential way so that they feel safe. 

Regardless of the facts, Steve Slater could have HURT someone.  His action are not those that should be admired or replicated.