Celia Couture is the president and found of CC Consulting, LLC a leadership development and business management firm.
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Managers have to deal with quite a bit. They are often asked to handle difficult behavior, manage performance, execute goals, get results and manage conflict. No matter how hard you work as a manager, there will always be conflict. As a manager you need to be equipped to manage conflict. Most people think of conflict as a bad thing for a business. Actually, conflict can be a good thing if the conversation is navigated to a positive outcome. Disagreement can sometimes bring about new ideas and new ways of thinking. Resolving conflict in a positive way encourages employees to express ideas that are different in a candid way.
The following are tips for resolving conflict commonly referred to as the "Interest-Based Relational (IBR) Approach". "The conflict resolution strategy respects individual difference and helps people avoid becoming too entrenched in a fixed position.
By following these rules, you can ofen keep contentious discussions positive and constructive."