Achieving Operational Efficiency
Course Description:
By using the successful operational model practiced by The Walt Disney Company, this workshop introduces participants to key practices and behaviors that lead to strong results and extraordinary customer service. Participants are asked to think about what differentiates them from the competition, how they achieve service excellence and how to ensure that all employees are on the same page as it relates to their company’s mission and vision.
Who Should Attend:
To maximize the effectiveness of this workshop senior level managers are optimum participants.
What You Will Take Away:
- Definition of service recovery
- How to achieve customers for life
- Understanding of your operational values
Customer Loyalty, Voice of the Customer or Building Customers for Life
Course Description:
More and more companies are struggling to keep customers. How do they differentiate themselves in this competitive market? How do they ensure that customers want to continue to buy services or products from you because your service to customers can’t be compared? This workshop helps participants view service from the customer’s point of view. Participants will learn how to accept accountability for customer service, how to recognize its importance and how to turn a poor customer experience into a great one by using service recovery tools.
Who Should Attend:
This workshop is suitable for Service Managers or any employee needing to deal directly with end-user customers or distributors.
What You Will Take Away:
- How to accept accountability for customer service and recognize its importance
- How to turn a poor customer service experience into a great one using service recovery tools