Change Management
Course Description:
Many people resist change. Even your best employees are greatly influenced by the emotions surrounding change. This workshop guides employees through a systemic process that helps break down the stages of change and helps them understand and address its personal impact successfully.
Who Should Attend:
Suitable for all employees at all levels.
What You Will Take Away:
- How to successfully navigate the 5 main elements of change
- Awareness
- Desire
- Knowledge
- Ability
- Reinforcement
Communication Skills for Effective Teamwork
Course Description:
Most of the difficulties that occur around teamwork in the workplace center on communication issues. This workshop explores the nature of these communication barriers and how to fix them before they impact teamwork and joint problem solving. The workshop defines the nature and process of communication and demonstrates the differences between one-way and two-way communication. Participants will also explore how well they listen and practice giving and receiving feedback.
Who Should Attend:
Suitable for all employees at all levels.
What You Will Take Away:
- Understand the differences between one-way and two-way communication
- Understand how to give clear instructions
- Understand the dynamics, process and impact of information sharing
Conflict Management
Course Description:
Conflict is inevitable, especially when work teams are diverse and stress levels are high. Conflict results from:
- Poor communication
- Misunderstandings
- Different agendas
- Different values
- Struggles for power and influence within a group
Who Should Attend:
Suitable for all employees at all levels.
What You Will Take Away:
- Understand what contributes and ignites disagreement and conflict and the nature of people's reactions to change
- Understand how to develop the skills needed to help people through conflict
- Understand how to react to change as a company leader
Dealing with Difficult Employees without Drowning
Course Description:
Do you get along with everyone you work with? Do you know how your social style might affect your ability to work with others? This workshop begins with an assessment of your own social style to determine the characteristic of that style and how it impacts the communication you have with employees.
The workshop also explores the different types of “difficult” employees and through a series of role plays and case studies participants explore different ways to deal with problem resolution.
Who Should Attend:
Managers, Team Leaders, Project Managers, Program Managers, Supervisors, Facilitators
What You Will Take Away:
- Understand how to relate to everyone you work with and make your work environment more pleasant and productive
- Understandthe characteristics of your social style and its ipact on communication
- Understand how to practice style flexing
Effective Meetings
Course Description:
The difference between a productive meeting and a waste of time has a lot to do with the basics of meeting management. How do you:
- Create a strong agenda?
- Solicit agenda items from participants?
- Decide if the meeting really needs to happen?
- Determine the type of meeting to have?
Who Should Attend:
Anyone responsible for facilitating or running a meeting
What You Will Take Away:
- Understand how to run an effective meeting
- Develop a model for effective meetings
- Introduction to best practices for meeting success
Exploring Differences in the Workplace
Course Description:
Understanding how to manage and maximize a diverse workforce is critical to business success. By helping employees successfully address cultural, gender and style issues, you can transform your work environment into a more effective place for collaboration and teamwork. This popular workshop involves managers, supervisors and employees in situational discussions, assessments and role plays aimed at defining the best ways to work with and for each other.
Who Should Attend:
All employees at all levels.
What You Will Take Away:
- Understand how to take advantage of a diverse workplace
- Create an organizational assessment to take advantage of workplace diversity
- Business advantages of a diverse team
Teamwork Toolkit
Course Description:
- Do your teams work together effectively?
- Are team members willing to pool their strengths for problem solving?
- Do one or two members dominate?
- Do members ignore mistakes, hoping they’ll go away?
This interactive program delves into these questions and more using team exercises and group discussions. We’ll guide your team to optimum performance.
Who Should Attend:
Suitable for all employees at all levels
What You Will Take Away:
- A Definition of teamwork
- A means for creating team agendas
- A means for developing team standards
- A teamwork model for facilitators
Giving and Receiving Feedback, Employee Recognition
Course Description:
Feedback is essential for personal and professional development, but there are both opportunities and perils in the feedback process. This workshop provides you with constructive, rather than critical suggestions for improving performance. Participants all learn how to receive feedback with a receptive, not defensive, attitude by exploring real-world case studies and behavioral examples.
Who Should Attend:
Team Leaders, Managers, Supervisors
What You Will Take Away:
- How to give feedback
- Explore the seven tips for receiving feedback
- Four common 360 feedback mistakes