Testimonial "CC Consulting listened to our needs and established a timeframe and customized approach to help us identify our key objectives. We are now able to focus on those activities that will help our company gain more market share." Rob Basnett, President of Basnett Plumbing

Basnett Plumbing

Challenge: Manage Rapid Growth and Evolving Demands

Basnett Plumbing is a 17 year old Massachusetts-based plumbing and heating company. Solid management and strong decision making had put the company in the enviable position of needing to manage, rather than create, rapid growth. Rob Basnett, President knew the business needed clear goals and objectives to provide the framework to make decisions about the future of the company.

The owners and management team were faced with the challenge of managing the ever changing day to day needs of a high growth company. Customer expectations were rapidly evolving causing the company to be pulled in multiple directions. Employees didn't understand the demands placed on the owners because of the customers' challenging and new requirements and they had no insight into their role in helping the business grow.

Rob knew he could significantly increase revenue if he could figure out how to capture new business effectively and have a clear plan of where to focus their energy.


Solution: Develop a Strategic Plan to provide a roadmap

Buy-in at all levels was critical to the success of solving this company's challenge. CC Consulting began the process by facilitating a workshop for company owners and the management team to help them collaboratively define their purpose, mission and vision. We helped employees identify company values working side by side with company owners and department managers. Long and short term goals were developed and shared with employees. Action plans were written to outline the steps necessary to meet revenue goals. Each action plan step identified an owner and a timeline for completion. The final step was to put a review process in place to ensure that the business stayed on-track!


Result: Focus and direction prevents wasted time and money

The work with CC Consulting allowed Basnett Plumbing to focus and achieve their revenue goals without wasting time or money. Company core values are reviewed on a monthly basis. Both employees and the management team are held to these values. Today Company meetings have become and interactive dialogue rather than one-way communication. Employees feel they are part of the solution.

Business and revenue has increased. And the best news is that the company has already outlined its next steps for continued business growth.